Each item is 100% handcrafted. The craftsman spends a relatively large amount of time handling the item as it's being made, focusing particularly on quality and aesthetics. High quality is absolutely guaranteed.
However, if you are not satisfied with your purchase, you may qualify for a refund.
To exchange your item or to receive a refund or store credit you must return it to us within 30 days of receiving the item.
Item must be in its original and unused condition and include a proof of sale such as original receipt that came with the item OR a forwarded back to us email of order confirmation for that item.
We would also like to hear your comments related to the item so that we can improve customer experience. Please use our social media links to share your sensible feedback and comments.
International shipping costs will not be refunded.
Items that were fit to size will not be refunded.
Items stamped with monogrammed initials will not be refunded.
As per our shipping policy, cost of returns is the responsibility of the customer.
It is also best practice to ship using a service with a tracking number.
Please click on Shipping Policy to review our shipping terms.
Send all returns to:
PO Box 2432
Newburgh, NY 12550